FAQ's

General Information

To create a successful connection, we want you to enable the mobile data. Otherwise, we won't be able to transfer data between the devices.

Please ensure that mobile data is turned on and wifi is not connected to any local wifi. Then make sure that the hotspot password is same as mentioned in the app and it is connected to the desired device. Kindly note that at one time the device connects to only one device.

We are not allowed to store SMS on your device without getting your permission to make it a default SMS application.

Please restart the application, allow camera permission and try again.

Please copy the Password from the receiver device. If your wifi is already turn on, turn it off . Then, go to personal hotspot option inside the mobile data. Now, paste the copied password in the given field at hotspot screen. If your personal hotspot is already turn-on then turn-it off and re-enable it. You will see two options. First option: Turn-on Wi-Fi and Bluetooth, Second option: USB only. Kindly select the first option.

Sender device can be connected with the receiver device using hotspot password mentioned in personal settings.

We need your permission to create a hotspot connection on your device so that the sender device can be connected and the transfer process can be initiated.

We want you to enable the device location because Android restricts synchronization to specific Wi-Fi networks.

We will access your phone contacts to transfer them from one mobile device to another.

The camera is used for scanning QR code on devices to develop a connection between devices for the content transfer.

We access your Photo Library to transfer pictures and videos from one mobile device to another.

We access your Calendars to transfer it from one mobile device to another.

We need your permission to read call logs on sender's device and write on receiver's device but if you don't allow it, we won't be able to transfer it between the phones.

SmartIO Content Transfer solution is a cross-platform content transfer application that allows users to transfer content to and from smartphones and tablets of all major platforms, over a hotspot connection.

  • Both devices (Sender and Receiver) must have SmartIO downloaded and installed from their respective app stores.
  • For creating a connection, the receiver needs to give permission to hotspot whereas the sender needs to give camera permission & connect with WiFi hotspot using the password mentioned in the settings.
  • Both devices must be connected to the same hotspot connection.
  • Both devices should be connected automatically (to each other) after scanning QR code on the receiver device, if they don’t connect automatically, connect them manually using receiver's wifi hotspot connection and password on the sender device.
  • When the list of transferable content appears on the Sender device, remember to press “Rescan” prior to starting transfer, to ensure no content type is overlooked.
  • Make sure you select all the content types you wish to transfer from the Sender to the Receiver. Unselect whatever content you don’t wish to transfer.

There are two ways of connecting the two devices in a way that allows them to transfer data using hotspot:

  • Automatic:
    In this scenario, the Sender automatically detects the Receiver.
    Before anything else, please make sure that both devices are connected to the same hotspot connection. When both devices are equipped with SmartIO and connected to the same hotspot, the Sender automatically detects the Receiver. The connection between the two devices is established by sending a connection request from the sender to the receiver device. When prompted, accept the connection request on receiver device to continue. Accepting the request would connect the two devices, and you can then proceed with the transfer.

  • Manual:
    In iOS which is below then iOS 11, both devices can be manually connected, using the hotspot and its password mentioned on receiver's device.
    Simply go to wifi settings on the sender's device and select wifi hotspot as appeared on the receiver's screen and its the password mentioned on receiver's screen.The Sender then detects the Receiver and connects to it. For more information or help, feel free to contact us.

SmartIO supports all major smartphones and tablets available in the market. You can use SmartIO to transfer content to iPhones, iPads, and all devices that run on Android, Windows Phone or BlackBerry OS.

Content types supported by SmartIO include Pictures, Contacts, Calendars, Bookmarks, Call Logs, Video, Audio, SMS, MMS , Reminders, Applications, Files, PPT, PDF, Excel sheets, Documents, Text files, Memos, Notes, Kakao Talk, LINE messages and WhatsApp Chat backup. Transferable content varies from one platform to another. For more information or help, feel free to contact us.

Yes. Before starting transfer, users are informed about the space required by selected content types and the space available on the Receiver. This information can be found on the Content Transfer screen on the Sender. If the transferable content size exceeds the space available, users make space on the Receiver (by deleting unnecessary content) and press “Rescan” to reassess space management. Users can also deselect some of the transferable content types to reduce the amount of space required at the receiving end.

No, SmartIO is a completely wireless solution. It does not require any hardware or software intermediaries to transfer content. For a successful transfer, it only requires a mobile data connection on the receiver's device.

SmartIO supports all major operating systems including Android, iOS, BlackBerry OS and Windows Phone.

Yes, SmartIO supports transfer of all major types of video files. In fact, it also provides format fixes to make files compatible across platforms. This allows SmartIO to seamlessly transfer data to and from devices like iPhones or iPads, without worrying about inaccessibility of non-compliant file types.

Content types like pictures, videos and audio files can be found in the SmartIO folder, through the Receiver’s file management app. Other content types like SMS, MMS, calendars, bookmarks, call logs and reminders are automatically updated in their respective apps.

If you’re having trouble with a transfer and want us to look further into the matter, simply go to 'Menu' > Feedback; a feedback screen will appear, select the check box to attach log from the device.Please remember to send feedback and attach logs from both sender and receiver devices. Business users are requested to provide some kind of identification in the Feedback section, along with a link/code/key to signify relationship between the transfer logs of the two devices. Please don't forget to mention the make/model of the device in the ‘Feedback’ section.

No. SmartIO only allows bulk transfer of a supported content type. For example, if a user chooses to transfer Pictures using SmartIO, all pictures stored on the device will be transferred in bulk.

There is no limit; you can transfer as much data as you want. The only condition is that you can transfer one content type (not file) only once and receiver device must have a mobile data connection.

Yes, you can use SmartIO in English, as well as Spanish, Russian, German and Chinese (simplified).

SmartIO supports the transfer of all major images file formats including .jpg, .png, .gif and .psd (Android only). Please note that for .psd file transfer, go to the ‘Other(+)’ option from the screen that allows you to choose transfer of ‘Files’.

SmartIO supports the transfer of all call log types, including 'Dialed Call' logs, 'Received Call' logs, and 'Missed Call' logs.

Troubleshooting

If the two devices are not able to recognize each other, it could be because of one of the following reasons:

  • The receiver device is connected to a different hotspot.
  • The receiver device is running an application that has either stopped or interfering with the hotspot network.
  • The receiver device is connected to the same hotspot but it is out of range from receiver's hotspot connection.
  • The receiver device is not responding and needs to a reboot.
  • You may be using an incorrect password or it has been altered earlier.

If you have addressed all these possibilities and the device is still not identifiable, you can connect the two devices manually. To do so, note down the hotspot name and password of the receiver, exactly as it appears on its screen. Click the 'Settings' button appearing on the sender screen (iOS); for Android directly go to personal hotspot settings and select the desired hotspot and enter receiver's password (as noted previously). In case you have trouble with this procedure, follow instructions given in the video or contact us direcly.

To ensure that data transfer occurs at optimal speed, there should be a least possible obstruction between devices. Other actions you can take include keeping the devices close and stationary while transferring the content. Also make sure that the devices are fully charged or connected to A/C source for optimal Wi-Fi chipset use. Below is our high level recommendation for Access Points.

  • 2.4GHz & 5.0GHz, dual-band support
  • 802.11ac
  • 40MHz Channels
  • 24Mbps data rate

SmartIO handles contacts reduplication to ensure that you do not end up with duplicate contacts. It intelligently scans the address books of both devices and forgoes the transfer of any contacts common between the two devices.

When are using SmartIO to transfer data, there is no server involved at all. The two devices communicate directly with each other over the hotspot, and all transfer occurs locally. No part of your data is permanently stored, cached or saved anywhere on the server.

Just before you start transfer, you will be shown a screen that allows you to select all content types you wish to transfer. On the same screen, you can see the ‘Space Required’ by selected content, as well as the ‘Space Available’ on Receiver. If ‘Space required’ is greater than ‘Space Available’, you can:

  • Select fewer content types to transfer
  • Delete some data on Sender and press ‘Rescan’
  • Delete some data on Receiver and press ‘Rescan’
  • Make changes and Start Transfer again.
  • You can also inserit an SD Card if your phone supports it.

SmartIO only supports WhatsApp Chat transfer between Android-Android devices, and between Windows-Windows (8.1 and onwards) devices. Cross platform WhatsApp Chat transfer is not yet possible using SmartIO.

If your new device is Android Marshmallow (6.0) based, you could be facing problems viewing the transferred videos due to slow synchronization or error. After a successful transfer, SmartIO creates a new folder ‒ ‘SmartIO Videos’ ‒ containing all the videos it transferred. In order to view these videos, please download a third-party media player from the Google Play store.

You might be facing this issue if your Receiver underwent the Marshmallow update. In order to access the transferred SMS/MMS, make sure that the default messaging app is the device's messaging app, not SmartIO. In order to check the status of your messaging app, go to the device's basic messaging app. Then go to Settings > Default SMS App > Select "Messenger". This should allow you to view all the transferred messages.

Please check whether the iCloud/Google Cloud calendar sync on your device is enabled or disabled. If you cannot view your calendar entries, it is most likely that Cloud sync is enabled. Since calendars transferred using SmartIO are treated as local calendric entries, rather than non-local Cloud-specific entries, enabling the sync feature makes the local entries inaccessible. To access the transferred entries, disable the cloud sync of your device, and then enable it again. The device should inform you about the presence of local calendar entries that require syncing (these are the ones SmartIO transferred). Allow the sync to view all the calendar entries.

For Android and iOS devices, SmartIO offers at Pause/Resume feature that allows users to pause the transfer process, and resume it later. Please note that, whether iOS or Android, the Pause/Resume feature only works between two devices that are on the same hotspot. Even if you have terminated the application, it will re-enable the resume functionality when you connect with the same device.

If the user has denied the permission of any content type on application startup, you will find it unelected when connected with other device. Android users will be prompted to go to settings whereas iOS users will have to manually give permission in settings.