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Frequently Asked Questions

General Information

SmartIO’s Content Transfer solution is a cross-platform content transfer application that allows users to transfer content to and from smartphones and tablets of all major platforms, over a Wi-Fi connection or Internet.

  • Both devices (Sender and Receiver) must have SmartIO downloaded and installed upon them from their respective app stores.
  • If using Wi-Fi to transfer content, both devices must be connected to same Wi-Fi network.
  • Both devices should be connected (to each other) after identifying each other during the in-app device scan. If they don’t connect automatically, connect them manually by entering the IP address of the Receiver onto the Sender.
  • When the list of transferrable content appears on the Sender device, remember to press “Rescan” prior to starting transfer, to ensure no content type is overlooked.
  • Make sure you select all the content types you wish to transfer from the Sender to the Receiver. Deselect whatever content you don’t wish to transfer.

There are two ways of connecting the two devices in a way that allows them to transfer data using Wi-Fi:

  • Automatic:
    In this scenario, the Sender automatically detects the Receiver.
    Before anything else, please make sure that both devices are connected to the same Wi-Fi network. When both devices are equipped with SmartIO and connected to the same network, the Sender automatically detects the Receiver. Connection between the two devices is established by sending a connection request from the sender to the receiver device. When prompted, accept the connection request on receiver device to continue. Accepting the request would connect the two devices, and you can then proceed with the transfer.

  • Manual:
    In this case, both devices can be manually connected, using the IP address of the Receiver.
    Simply select the ‘Connect Manually’ button on the Sender and enter the Receiver’s IP address [as it appears on its screen] into the field that appears on the Sender. The Sender then detects the Receiver and connects to it. For more information, please refer to the document.

SmartIO supports all major smartphones and tablets available in the market. You can use SmartIO to transfer content on iPhones, iPads, and all devices that run on Android, Windows Phone or BlackBerry OS.

Content types supported by SmartIO include Pictures, Contacts, Calendars, Bookmarks, Call Logs, Video, Audio, SMS, MMS , Reminders, Applications, Files, PPT, PDF, Excel sheets, Documents, Text files, Memos, Notes, Kakao Talk, LINE messages and WhatsApp Chat backup. Transferable content varies from one platform to another. For more information, refer to

Yes. Before starting transfer, users are informed about the space required by selected content types and the space available on the Receiver. This information can be found on the Content Transfer screen on the Sender. If the transferable content size exceeds the space available, users make space on the Receiver (by deleting unnecessary content) and press “Rescan” to reassess space management. Users can also deselect some of the transferable content types to reduce the amount of space required at the receiving end.

No, SmartIO is a completely wireless solution. It does not require any hardware or software intermediaries to transfer content. It only requires an internet connection for a successful transfer.

SmartIO supports all major operating systems including Android, iOS, BlackBerry OS and Windows Phone.

Yes, SmartIO supports transfer of all major types of video files. In fact, it also provides format fixes to make files compatible across platforms. This allows SmartIO to seamlessly transfer data to and from devices like iPhones or iPads, without worrying about inaccessibility ofnon-compliant file types.

Content types like pictures, videos and audio files can be found in the SmartIO folder, through the Receiver’s file management app. Other content types like SMS, MMS, calendars, bookmarks, call logs and reminders are automatically updated in their respective apps.

If you’re having trouble with a transfer and want us to look further into the matter, simply go to Dashboard > Give Feedback, and check box to attach log from device. Please remember to send feedback and attach logs from both sender and receiver devices. Business users are requested to provide some kind of identification in the Feedback section, along with a link/code/key to signify relationship between the transfer logs of the two devices. Also mention the make/model of the device in the ‘Feedback’ section.

No. SmartIO only allows bulk transfer of a supported content type. For example, if a user chooses to transfer Pictures using SmartIO, all pictures stored on the device will be transferred in bulk.

There is no limit; you can transfer as much data as you want. The only condition is that you can transfer one content type (not file) only once.

Yes, SmartIO is available for use in English, as well as Spanish.

SmartIO supports the transfer of all major images file formats including .jpg, .png, .gif and .psd (Android only). Please note that for .psd file transfer, go to the ‘Add More’ option from the screen that allows you to choose transfer of ‘Files’.

SmartIO supports the transfer of all Call Log types, including Dialed Call logs, Received Call logs, and Missed Call logs.

Troubleshooting

If the two devices are not able to recognize each other, it could be because of one of the following reasons:

  • The Receiver device is connected to a different Wi-Fi network.
  • The Receiver device is running an application that is stopping its discovery on the network.
  • The Receiver device is connected to the same network but is not in range of the Wi-Fi network.
  • The Receiver device is not responding and needs to a reboot.

If you have addressed all these possibilities and the device is still not identifiable, you can connect the two devices manually. To do so, note down the IP address of the Receiver, exactly as it appears on its screen. Click the “Connect Manually” button appearing above the search bar on the Sender’s screen, and enter the Receiver’s IP address (as noted). In case you have trouble with this procedure, follow instructions given in this video.

To ensure that data transfer occurs at optimal speed, ensure least possible obstruction between device and router. Other actions you could take include keeping the devices close and stationary while transferring the content. Also make sure that the devices are fully charged or connected to A/C source for optimal Wi-Fi chipset use. Below is our high level recommendation for Access Points.

  • 2.4GHz & 5.0GHz, dual-band support
  • 802.11ac
  • 40MHz Channels
  • 24Mbps data rate

SmartIO handles contacts de-duplication to ensure that you do not end up with duplicate contacts. It intelligently scans the address books of both devices and forgoes the transfer of any contacts common between the two devices.

If you are using SmartIO to transfer data over Wi-Fi, there is no server involved at all. The two devices communicate directly with each other over the connection, and all transfer occurs locally. Even if you are transferring content over Internet, data is only temporarily stored on our server, and only until the receiving device is located and identified. No part of your data is permanently stored, cached or saved.

Just before you start transfer, you will be shown a screen that allows you to select all content types you wish to transfer. On the same screen, you can see the ‘Space Required’ by selected content, as well as the ‘Space Available’ on Receiver. If ‘Space required’ is greater than ‘Space Available’, you can:

  • Select fewer content types to transfer
  • Delete some data on Sender and press ‘Rescan’
  • Delete some data on Receiver and press ‘Rescan’

Make changes and Start Transfer again.

Yes, it is imperative that you to create a backup of WhatsApp Chat, before you can transfer it to the receiver device. SmartIO does not create a WhatsApp Chat backup; it only transfers the backup file from the Sender to the Receiver. The importance of taking backups applies to all messaging apps supported by SmartIO, including Kakao Chat and LINE.

SmartIO only supports WhatsApp Chat transfer between Android-Android devices, and between Windows-Windows (8.1 and onwards) devices. Cross platform WhatsApp Chat transfer is not yet possible using SmartIO.

If your new device is Android Marshmallow based, you could be facing problems viewing the transferred videos. After a successful transfer, SmartIO creates a new folder ‒ ‘SmartIO Videos’ ‒ containing all the videos it transferred. In order to view these videos, please download a third-party media player from the Google Play store.

You might be facing this issue if your Receiver underwent the Marshmallow update. In order to access the transferred SMS/MMS, make sure that the default messaging app is the device's messaging app, not SmartIO. In order to check the status of your messaging app, go to the device's basic messaging app. Then go to Settings > Default SMS App > Select "Messenger". This should allow you to view all the transferred messages.

Please check whether the iCloud/Google Cloud calendar sync on your device is enabled or disabled. If you cannot view your calendar entries, it is most likely that Cloud sync is enabled. Since calendars transferred using SmartIO are treated as local calendric entries, rather than non-local Cloud-specific entries, enabling the sync feature makes the local entries inaccessible. To access the transferred entries, disable the cloud sync of your device, and then enable it again. The device should inform you about the presence of local calendar entries that require syncing (these are the ones SmartIO transferred). Allow the sync to view all the calendar entries.

For Android and iOS devices, SmartIO offers at Pause/Resume feature that allows users to pause the transfer process, and resume it later. Please note that, whether iOS or Android, the Pause/Resume feature only works between two devices that are on the same Wi-Fi Network.

To successfully transfer content between two devices over Wi-Fi, SmartIO requires both Sender and Receiver devices to be connected to the same Wi-Fi network. However, if one or both devices are using VPN(s), SmartIO cannot transfer data, even if they are on the same network.